Discover how the airline industry is transforming and how airlines are beginning to reverse a long decline in customer experience. In this wide ranging interview, customer experience expert Mario …
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Micah Solomon: The Art of Exceptional Customer Experience
In this episode of Brainfluence, we welcome guest Micah Solomon, a renowned customer service expert, to explore the nuances of "Iconic Customer Service." Micah delves into the delicate balance between …
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How Customer Experience Can Drive R&D with Ray Iveson
Ray Iveson has 30 years of experience developing measurement systems related to product efficacy. The inventor or co-inventor of more than 70 novel and proprietary measurement systems, technical …
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Customer Experience Pioneer Jeanne Bliss on #CX and Legacy
Jeanne Bliss has been helping companies like Land’s End and Microsoft Corp create deeper bonds with their customers for 35 years. She has shepherded a whole new breed of leader into the marketplace, …
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The Ultimate Customer Experience with Micah Solomon
Micah Solomon is one of the world's leading authorities on customer service and company culture. A consultant and keynote speaker on the customer experience, as well as the author of Ignore Your …
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Customer Experience Keynote Speaker: Roger Dooley
Increase Sales & Build Loyalty with a True Customer Focus Today, customer experience separates winners from losers. Disruptors from disruptees. A keynote speaker focused on customer experience …
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The Future of Customer Experience with Blake Morgan
Blake Morgan is recognized as a leader in customer experience. A keynote speaker and the author of two books on the subject—including More is More: How The Best Companies Work Harder And Go Farther To …
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How Smart Brands Improve Customer Experience with Colin Shaw
Colin Shaw is the Founder and CEO of Beyond Philosophy, one of the world's leading customer experience consultancy and training companies. Also a prolific blogger, the author of six bestselling books, …
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Create a Wow! Customer Experience with Adrian Swinscoe
Adrian Swinscoe is a customer experience consultant and advisor, as well as a frequent writer, podcaster, conference speaker, panelist, and interviewer. Today, he interviews Roger about how …
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