Marc J. Epstein and Rob Shelton are co-authors and thought leaders in innovation. Considered one of the global leaders in governance, performance measurement, and accountability in both corporations …
The Airbnb Way with Joseph Michelli
Joseph Michelli is an internationally sought-after speaker, organizational consultant, and one of Global Gurus' top 10 thought leaders in customer service. Also the author of numerous national …
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The Self-Reliant Entrepreneur with John Jantsch
John Jantsch is a marketing consultant, speaker, and the closest thing to an entrepreneurial guru you will find. Author of books like Duct Tape Marketing, Duct Tape Selling, The Referral Engine, and …
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Persuasion with Lee Hartley Carter
Lee Hartley Carter is a partner at Maslansky + Partners, a research-driven language strategy firm that specializes in finding the right messages based on one simple idea: It’s not what you say that …
Safi Bahcall: Loonshots and Other Crazy Ideas
Safi Bahcall is a physicist and an award-winning entrepreneur. His insights into business success look at the factors that motivate behavior in organizations—and those motivations are not what you’ll …
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Does Your Backup Plan Really Work? #FrictionHunter
Monday was Columbus Day in the U.S. It's not much of a holiday these days for most Americans. Just about every business was open, and I saw UPS, Fedex, and Amazon making deliveries in the …
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Saving 5,000 Minutes of Teacher Productivity | #FrictionHunter
Would you change a process to save a mere 30 seconds of time? A half minute doesn't seem like enough wasted effort to worry about. But, educator Karen Lewis, author at Practical Pedagogy, did the …
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Think Do Say with Ron Tite
Ron Tite is the founder and CEO of Church+State, an award-winning advertising writer, and the creative director for multiple respected brands. He speaks to leading organizations about creativity, …
Meetings That Don’t Suck with Elise Keith
Elise Keith is the founder and Meeting Maven for Lucid Meetings, where she leads their research, publication, and product management efforts. As a software developer, business owner, and someone who …
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