World-renowned executive coach Marshall Goldsmith joins Roger Dooley on the Brainfluence podcast to discuss the fascinating world of AI and his new venture, MarshallBot, an AI-powered coaching tool. …
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AI Podcasts, NotebookLM, and Pricing Psychology
Here's a departure from the usual Brainfluence format: Are you ready for AI podcasts? Roger does a solo introduction and explanation of NotebookLM, and then turns the show over to two AI hosts who …
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The Future of Airline Customer Experience: Call Centers, AI and New Regulations
Discover how the airline industry is transforming and how airlines are beginning to reverse a long decline in customer experience. In this wide ranging interview, customer experience expert Mario …
New AI Tool Creates Such Realistic Audio It’s Scary: NotebookLM
Over the past few days, I’ve been exploring a new, experimental AI tool from Google, NotebookLM, which promises something truly remarkable: high-quality, human-sounding conversations generated …
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The Illusion of Choice with Richard Shotton
In this episode of Brainfluence, host Roger Dooley welcomes back Richard Shotton, a marketing expert with 23 years of experience working with major brands like Google and Mondelez. Shotton specializes …
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Better Customer Interactions: New HBR Study
In this Brainfluence episode, we discuss some surprising customer experience findings from a Harvard Business Review study sponsored by Tata Communications. Our guest, Mauro Carobene, VP and Global …
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