If you don't see me posting here too often, it's because of yet another writing gig. This is a fun one. I've got a new blog at Forbes.com, Brainy Marketing, where I'll cover - big surprise - how to …
Blog
CDO: Chief Delight Officer
On a speaking trip to Holland last week, I flew United Airlines. I've often criticized the firm for their constant assault on passenger amenities and their stony silence in social media channels. As …
More Evidence: Facebook Kills Productivity
We all know that Facebook and other social media channels can be a distracting influence, but a new study shows just how disruptive these activities can be. In a project that looked at the behavior …
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Compuware/Gomez: Bot Attacks Aren’t Us
Although there has been speculation that the wave of bot traffic afflicting some sites originated in the Compuware's Gomez Peer Zone (see Is Gomez Behind Massive Traffic Spikes?, a representative of …
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Has SXSW Outgrown Austin?
SXSW is feeling its growing pains. The title is, of course, a rhetorical question. South by Southwest could no more move from Austin than Mardi Gras could exit New Orleans. But the 2012 incarnation …
Is Gomez Behind Massive Traffic Spikes?
A few weeks ago, a site I work with began seeing a big rise in traffic - from a baseline of 10K visits per day to spikes of as much as 40K. The odd thing was that the traffic looked kind of human, …
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