World-renowned executive coach Marshall Goldsmith joins Roger Dooley on the Brainfluence podcast to discuss the fascinating world of AI and his new venture, MarshallBot, an AI-powered coaching tool. …
AI Podcasts, NotebookLM, and Pricing Psychology
Here's a departure from the usual Brainfluence format: Are you ready for AI podcasts? Roger does a solo introduction and explanation of NotebookLM, and then turns the show over to two AI hosts who …
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The Future of Airline Customer Experience: Call Centers, AI and New Regulations
Discover how the airline industry is transforming and how airlines are beginning to reverse a long decline in customer experience. In this wide ranging interview, customer experience expert Mario …
The Illusion of Choice with Richard Shotton
In this episode of Brainfluence, host Roger Dooley welcomes back Richard Shotton, a marketing expert with 23 years of experience working with major brands like Google and Mondelez. Shotton specializes …
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Better Customer Interactions: New HBR Study
In this Brainfluence episode, we discuss some surprising customer experience findings from a Harvard Business Review study sponsored by Tata Communications. Our guest, Mauro Carobene, VP and Global …
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Tightwads and Spendthrifts with Scott Rick
In this episode of Brainfluence, Roger Dooley sits down with Scott Rick, author of "Tightwads and Spendthrifts," to delve into the psychological forces that shape our spending behaviors. Are you a …
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Negotiation Essentials with Keld Jensen
In this episode of Brainfluence we dive into the psychological triggers that influence decisions with negotiation guru Keld Jensen. Keld brings a wealth of expertise with 25 books to his credit and a …
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Mindstuck with Michael McQueen
In this episode of Brainfluence, we dive deep into the psychology of persuasion with Michael McQueen, an acclaimed speaker and author from Sydney, Australia. Michael shares invaluable insights from …
Micah Solomon: The Art of Exceptional Customer Experience
In this episode of Brainfluence, we welcome guest Micah Solomon, a renowned customer service expert, to explore the nuances of "Iconic Customer Service." Micah delves into the delicate balance between …
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