Customer Experience Keynote Speaker: Roger Dooley

Increase Sales & Build Loyalty with a True Customer Focus

Today, customer experience separates winners from losers. Disruptors from disruptees. A keynote speaker focused on customer experience and customer service can set the tone for your event and unite diverse interests.

Here’s how bestselling author and global keynote speaker Roger Dooley can make a difference… Delivering a great customer experience depends on everyone in your organization. It’s not just the customer service staff, the web designers, or the retail managers. Being truly customer centric requires  top management commitment and support. A true customer focus means that functions like legal, IT, compliance and others have to recognize their role in customer experience.

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Roger Dooley is the speaker to inspire and persuade everyone in the audience that customer experience is what makes the difference between winners and losers in today’s highly competitive environment. His CX keynotes are lively and fast paced, peppered with stories, real world examples, and solid science. Your audience will leave understanding what it means to deliver great customer service and leave with specific ideas and tactics to start using immediately.

NEW CX Keynote:
The Future of Marketing: How Neuromarketing and AI Will Transform Customer Experience

A Keynote that Targets Your  Needs

Every customer experience keynote speech Roger Dooley gives is customized to the needs of the specific audience. B2B companies are different than B2C.  SaaS customer service issues differ from those of an auto manufacturer. Here are some common themes:

• The most powerful factor in building customer loyalty
• How entire industries have been disrupted by offering a better CX
• Why “customer service” isn’t a department or cost center
• How to find hidden friction in your customer experience
• How employee experience is a key part of delivering great CX
• And much more!

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Customer Experience and Friction

Many of the concepts in Roger’s customer experience keynote speeches come from researching his latest book, Friction (McGraw Hill, 2019). In this groundbreaking book, he combines research and data from multiple domains – customer experience, organizational performance, personal habits, and even government systems – to show how reducing effort profoundly changes behavior.

“Blinding insight… better than I’ve ever seen.”
Robert Cialdini
Author of Influence

“Will arm any manager with a mental can of WD-40.”
Richard Thaler
Nobel Laureate and coauthor of Nudge

“An important look at how to decrease the friction in your business.”
Ryan Holiday
Author of The Obstacle Is the Way

About Roger Dooley

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Roger is the bestselling author of Friction (McGraw Hill, 2019) and Brainfluence (Wiley). He has been a thought leader in the intersection of marketing, neuroscience, and behavioral science since he launched his blog, Neuromarketing, in 2005.

Roger contributes at Forbes.com, and hosts Brainfluence, a weekly podcast that now counts 250+ episodes featuring guests like Guy Kawasaki, Alan Alda, Dan Pink, Robert Cialdini, and many more. For more than a decade, Roger has entertained and educated audiences around the world with his unique fusion of practical business advice and solid science.

Unlike some thought leaders, Roger has extensive business and entrepreneurial experience to inform his writing and speaking. His entrepreneurial successes include co-founding College Confidential, the highest traffic website for college-bound students and parents. (Acquired by the UK’s Daily Mail Group.)

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