World-renowned executive coach Marshall Goldsmith joins Roger Dooley on the Brainfluence podcast to discuss the fascinating world of AI and his new venture, MarshallBot, an AI-powered coaching tool. Goldsmith, a #1 New York Times bestselling author and recognized as the world’s #1 leadership thinker, shares his insights on the challenges and opportunities presented by AI in the business world.
Goldsmith explains how MarshallBot, trained on millions of words from his extensive writings and honed by interactions with other AI bots, provides accessible and personalized coaching advice to a global audience. He discusses the importance of content, follower base, and a dedication to sharing knowledge for the success of such a tool. Listen in as Goldsmith and Dooley explore the potential of AI to democratize access to expert advice and its implications for the future of coaching.
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Marshall Goldsmith – Key Moments
[00:00:00] Introduction of Marshall Goldsmith and discussion of what a coach is.[00:03:05] Common themes Goldsmith sees in the executives he coaches: the challenge of “winning too much.”
[00:06:02] Challenges and opportunities of AI in the business world.
[00:07:19] Introducing MarshallBot and what makes it unique.
[00:09:44] How MarshallBot was trained.
[00:11:33] How MarshallBot acquires knowledge and AI bias.
[00:14:19] Dooley and Goldsmith compare advice from MarshallBot and Goldsmith himself on becoming a thought leader CEO.
[00:17:33] Marshallbot vs. human coaching; the benefits of MarshallBot for a global audience.
[00:20:20] Marshallbot’s multi-language capabilities and the future of AI.
[00:22:26] Areas where MarshallBot is still under development.
[00:25:45] Goldsmith’s goals for MarshallBot and exceeding expectations.
[00:27:16] The feasibility of a “super bot” with multiple thought leaders.
[00:28:56] Conclusion and how to find Marshall Goldsmith and MarshallBot.
Marshall Goldsmith Quotes
Different Types of Coaching Explained: “The coaching I developed is called stakeholder centered coaching, which involves interviewing everybody, getting confidential feedback, learning from this stuff, and then following up and trying to get better.”
— Marshall Goldsmith [00:01:37 → 00:01:48]
The Number One Problem for CEOs: “I was interviewing the Harvard Business for you and asked, what’s the number one problem for everyone you’ve coached? And my answer was winning. Too much winning.”
— Marshall Goldsmith [00:03:32 → 00:03:40]
The Real Challenge of AI: “If that AI bot is speaking for your corporation, you need somebody that understands customers.”
— Marshall Goldsmith [00:06:50 → 00:06:55]
Marshall’s Motivation: “I’m 75. I want to give away everything I know to everyone in the world for free, as best I can… There’s no cost… There’s no upsell, there’s no trick.”
— Marshall Goldsmith [00:08:02 → 00:08:26]
Attention to Detail: “I have to be careful what is the input I’m putting in, because if I don’t, don’t be careful at what I’m putting in, it could give answers that don’t make any sense.”
— Marshall Goldsmith [00:22:26 → 00:23:11]
The Key to User Engagement in Content Platforms: “If you don’t have quite a bit of content, people are not going to use [your platform]. If you strictly say it’s only about my content, you know yourself, no matter who you are, it’s only about my content, you’re going to get very little usage Because what happened? People get bored and nobody has that much content.”
— Marshall Goldsmith [00:25:50 → 00:26:15]
AI’s Surprising Depth: “What I wasn’t planning on is it being able to study the world through my perspective as if I read this many books and answer the question almost exactly like I would, which it does most of the time. That’s what’s amazing.”
— Marshall Goldsmith [00:28:14 → 00:28:46]
About Marshall Goldsmith
Marshall Goldsmith is one of the world’s leading executive coaches and a pioneer in leadership development. Named the world’s #1 leadership thinker, he has authored or edited 40 books that have sold over 2.5 million copies and been translated into 32 languages. His bestsellers include What Got You Here Won’t Get You There and Triggers. Throughout his career, Goldsmith has coached CEOs at many Fortune 500 companies, including Ford and GlaxoSmithKline, while serving as a professor at Dartmouth’s Tuck School of Business. At 75, he continues to innovate through initiatives like MarshallBot, an AI platform that shares his leadership wisdom freely with people worldwide.
Marshall Goldsmith Resources
Twitter/X: @coachgoldsmith
LinkedIn: Marshall Goldsmith
Website & MarshallBot: https://marshallgoldsmith.ai/
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Full Transcript:
Full Episode Transcript PDF: Click HERE
Roger Dooley [00:00:05]:
Welcome to Brainfluence. I’m Roger Dooley. Every Brainfluence guest is special, but today’s might be a little more special than most. Marshall Goldsmith is a world renowned executive coach, author and thought leader in the field of leadership development. He’s worked with CEOs and senior executives from Fortune 500 companies and has been a professor of management at Dartmouth’s Tuck School for decades. He’s the number one New York Times bestselling author who has written or edited 40 books. That’s right, four zero. These include Mojo, Triggers, and What Got You Here Won’t Get You There.
Roger Dooley [00:00:36]:
Marshall has got a new venture that I know will be exciting to anyone who wants to learn from his long history of thinking and writing. Welcome to the show, Marshall.
Marshall Goldsmith [00:00:44]:
Oh, thank you so much for inviting me. Very happy to be here.
Roger Dooley [00:00:47]:
Well, Marshall, half the people I encounter on LinkedIn call themselves a coach of some kind. And I think the other half are marketers who promise to get these coaches more business. At least judging by the constant stream of direct messages that I get pitching various services. Can you explain what a coach is? What? What does a coach do?
Marshall Goldsmith [00:01:11]:
Well, the answer to that question is in one way, no, I can’t. Let me tell you what I mean. There’s so many different definitions of what a coach is. There are some predominant types. One type would be the International Coaching Federation ICF coach. Traditionally, the coach uses Socratic coaching methods. They’re certified to do this and it’s what you could call inside out coaching. The coaching I developed is called stakeholder centered coaching, which involves interviewing everybody, getting confidential feedback, learning from this stuff, and then following up and trying to get better.
Marshall Goldsmith [00:01:48]:
That is more of a kind of outside in. You’re learning from everything from the outside coming inside you. I don’t think any of these are better or worse. They’re just quite different. So there are many different types of coaching. You’ve also hit on another point. There’s too many coaches right now. The average coach makes very little money and there are too many coaches.
Marshall Goldsmith [00:02:10]:
The unemployed people used to call themselves realtors. Well, now they call themselves life coaches. There’s too many coaches. There’s not enough business for coaching. And so the coaches really need to differentiate themselves. I’m in a business of I also pride advice. So there are a lot of other coaches more like me who not only use the coaching process, but they have technical expertise in a certain area. For example, I was ranked number one leadership thinker in the world.
Marshall Goldsmith [00:02:38]:
So I can provide advice on leadership.
Roger Dooley [00:02:40]:
What’s the difference between a coach and a consultant.
Marshall Goldsmith [00:02:43]:
I never get into semantic arguments. You know what I tell my clients? I don’t really care. I just want to help you have a better life. And you can call it whatever you want to call it.
Roger Dooley [00:02:54]:
That’s fair enough, I think. Marshall, today, are you seeing any recurring themes in the executives that you’re coaching? Any problems that seem to be standing out today more than others?
Marshall Goldsmith [00:03:05]:
Well, I wouldn’t say it’s just true today. It’s just true with who I coach. You have to realize I do not coach a random sample of people. And typically I don’t coach young people. Most of my clients are CEOs or could be CEOs of multibillion dollar corporations or sometimes I do work for nonprofits for free, but they’re still huge organizations. So, yeah, I’ve been the coach of president, World bank and Seal, Ford Fives or Glaxo, all these huge companies. Well, what are the typical problems? I was interviewing the Harvard Business for you and asked, what’s the number one problem for everyone you’ve coached? And my answer was winning. Too much winning.
Marshall Goldsmith [00:03:40]:
Too much. Important. We want to win. Meaningful. We want to win. Critical. We want to win. Trivial.
Marshall Goldsmith [00:03:45]:
We want to win and not worth it. We want to win anyway. See, the people I coach are winners. And it’s hard for winners not to win. Now here’s the problem. As you get promoted in life, you got to quit winning. You had to quit making winning about you being the smartest person, the best person, the best ideas. You had to make winning about them.
Marshall Goldsmith [00:04:05]:
This is very easy in theory. It’s very difficult in practice. I’ll give you a couple of funny examples. One, you have a hard day at work. You come home, your wife, husband or partner is there. And your wife, husband or partner says, oh, I had such a hard day today. I had such a tough day. If we’re not carefully know what we say.
Marshall Goldsmith [00:04:23]:
You had a hard day. You had a hard day. You have any idea what I had to put up with today? You think you had a hard day? We’re so competitive. We have to prove we’re more miserable than people we live with. I gave this example to my class at the Dartmouth Tech school. Young guy raised his hand. He said, I did that last week. I asked him what happened.
Marshall Goldsmith [00:04:42]:
He said, my wife looked at me and said, honey, you just think you’ve had a hard day. It is not over.
Roger Dooley [00:04:48]:
Well, that’s great. I think the whole sort of competitive thing. Clearly anybody who reaches high executive or CEO level is a competitive person. I mean, to some degree, they have to have that sense of doing the things, working hard and so on, whatever it takes to succeed. But I think what you’re pointing out is there’s a transition where once you reach that level, it’s much less about competing with other people and more about supporting people. Making them look good.
Marshall Goldsmith [00:05:21]:
Exactly. One of my clients said, for the great achiever, it might be all about me, but for the great leader, it’s all about them. And it is very tough to make this transition from a great achiever to a great leader. It’s not just hard for CEOs of big companies, it’s hard for founders. You’re a founder of a company, one of the biggest challenges, scale the company. Why the founder? They got to be involved in everything. They can’t let go. It’s hard.
Marshall Goldsmith [00:05:47]:
It is very difficult when you are a very smart and a very competitive person, not to win all the time and try to be right. Peter Drucker was a great mentor of mine, said, our mission on Earth is to make a positive difference, not to prove how smart we are, not to prove how right we are.
Roger Dooley [00:06:02]:
That’s a great lesson for anyone. You know, your new venture involves artificial intelligence, AI, which is, of course a gigantic topic, has been for the last year or two. Now, before we get onto that project, what are you seeing? CEOs and executives wrestling with regard to a.
Marshall Goldsmith [00:06:21]:
In regard to AI right now, it’s a major challenge. Most people have no clue how challenging this is. I spent hundreds of hours on my own AI bot and it’s, you know, it’s a lot of work to do this. It’s like anything else to do it is easy to do it right, is hard to do this right takes a whole lot of work. I think most corporations have no idea what this amounts to. You’ve got to have some. You can’t just delegate this to tech people. For example, if that AI bot is speaking for your corporation, you need somebody that understands customers.
Marshall Goldsmith [00:06:55]:
You need somebody who understands products. Somebody’s got to monitor, manage this thing. And people can ask thousands and thousands of questions. You also need to have guardrails, because if this thing goes off the track, you can easily humiliate your company. So it’s a lot of work to do this right. I love it. I’ve had a great experience working with myself. I’m a very unusual person.
Marshall Goldsmith [00:07:19]:
See, I have four qualities that make this unusual for me. One is I’ve got a lot of content now. Not only Have I done a lot of books? I’ve fed 3 million words into my AI bot, and part of it, I use other AI bots to train it. I’ll ask another AI bot. If it can’t answer the question, what would Marshall Goldsmith say about this? They’ll all give me an answer. Sometimes good, sometimes bad. I take the best parts and put it in my bot. The others I ignore.
Marshall Goldsmith [00:07:44]:
Well, it’s a lot of work to train this thing. One, you have to have content. Two, you have to have a lot of followers. Somebody’s got to care. Now I have 1.5 million followers just on LinkedIn. Well, if you don’t have a lot of followers, you got an AI bot. You give away all you know. Okay? And who cares? No one cares what you know.
Marshall Goldsmith [00:08:02]:
So you need to have a lot of content. Three, you probably need to give it away. You know, I’m 75. I want to give away everything I know to everyone in the world for free, as best I can. So I’m just doing this out of the goodness of my heart. I just want to give everything away. There’s no cost to this. There’s no upsell, there’s no trick.
Marshall Goldsmith [00:08:20]:
You know, some things, it’s free. Well, it’s not really free. You get a special button. You get to go over here, pay. It’s no trick here. And then four, I had some very generous people paying for this. At Fractal Analytics, I was a coach of their founders. They’re really nice people.
Marshall Goldsmith [00:08:35]:
They’re from India. I’m their guru. And guru just means teacher in Hindi. And they’re basically donating this. Eight engineers working on this. That’s a lot of work. I enjoy it.
Roger Dooley [00:08:47]:
Well, that’s great. And since we’ve transitioned into discussing your bot, we should say that it is called marshallbot and it is at marshallgoldsmith.AI. And I’ve played with it a little bit, and it’s very good. I suspect that your coaching business won’t be impacted one whit. It’s sort of like, well, just because you’ve got a Rolling Stone CD doesn’t mean you wouldn’t see him live in person if you had the opportunity to. And I guess it’s the same for you.
Marshall Goldsmith [00:09:16]:
Look, look, the people I coach, if they want to ask me a question, they’re going to ask me. They have money. They’re not going to talk to a computer about it. They’re going to ask me. On the other hand, look, what percent of all humans can I coach anyway? Tiny. So this is for the millions of people I can’t coach the millions of language people speak languages I don’t speak. And so this is my kind of a give back try to make the world a little bit better place.
Roger Dooley [00:09:44]:
Explain a little bit about what all, what you began that process Marshall, you explaining what goes in. So you put presumably all of your books in and all of your articles in. Then you said you tested it with other AIs asking questions or asking questions of those other AIs. And I actually ran a little experiment like that myself. I asked your Marshall bought a question about customer experience and employee experience, which is more important, which is kind of a trick question, but just sort of give it a little puzzle. And it came back with sort of an expected answer of both are important and so on. I asked Claude which sort of my preferred AI, although use ChatGPT as well and it came back with a little more nuanced answer about the importance of employee experience and so on. And it was, it was, it was kind of interesting.
Roger Dooley [00:10:35]:
They both neither said okay, here’s the clear winner. But the answers were a little bit different. So I love the idea that you used other AIs to train your AI.
Marshall Goldsmith [00:10:46]:
Oh yeah, and I think that’s a good example. Now, my daughter asked my computer bot a question. She tried to trick it. So my daughter is a, you know, she’s Ph.D. from Yale, she’s an endowed professor at Vanderbilt. So she’s smart, she’s going to trick it. She said, how is your coaching related to utilitarian philosophy? Well, that’s a pretty profound question. I don’t know what utilitarian philosophy even is.
Marshall Goldsmith [00:11:15]:
It studies utilitarian philosophy. It studies my coaching, it figures out how my coaching is related to utilitarian philosophy and answers it pretty much as I would have answered it had I done this study because it knows me very well in about five seconds.
Roger Dooley [00:11:33]:
So where’s it getting the additional information? Like, I suspect that the terms utilitarian philosophy never occurred in your writings personally. So where does it get this third party knowledge?
Marshall Goldsmith [00:11:45]:
Never mention it. No, it studies the Internet and what it does, though every computer bot is biased. Now your question was a pretty generic question and also I’m not the world’s expert on the answer to your question anyway, so by definition we’ll give you a pretty generic answer. So mine I’m by the way, I’m like you, I love the Claude bot more than the others. So you know, my answer and the Claude bot answer probably be reasonably similar, I would imagine on the Other hand, a more nuanced question for me might be about coaching, leadership and all that. Then you would kind of get my answer as opposed to a generic answer. For example, what is stakeholders that are leadership? That kind of stuff. Then you get my answer because that’s me talking now.
Marshall Goldsmith [00:12:27]:
Very interesting though. What it does is it studies the Internet, but then it studies me. It understands me. Every computer bot is biased, by the way. Every bot is biased. Let me tell you what I mean. I mean the obvious example is the Google bot Gemini, which is just ridiculously biased by left wing San Francisco politics. And I don’t care about politics one way or the other.
Marshall Goldsmith [00:12:50]:
But I mean, as you read about it, it imploded. They had to shut down the video part because it was so ridiculous. Right? It just imploded. Well, every computer bot is biased. My computer bot is biased. Let me explain what I mean by that. You ask it a question like what is leadership? Well, my definition is my old mentor, Dr. Paul Hersey.
Marshall Goldsmith [00:13:13]:
Leadership is working with and through others to achieve objectives. Key word is word others. There’s nothing magic about that definition. Just one I like. Well, is it biased? There are a hundred definitions of leadership. I give you my answer. It’s biased. By what? Me.
Marshall Goldsmith [00:13:30]:
I am the bias. Well, the nice thing about my computer bot is at least you know who the bias is. It does its best to give you an answer that it feels is the answer I would give. Now I’m not saying I Learned this from Dr. Hersey. You asked me a semantic questions. You know what he told me? Never get into definitional arguments. What is coaching, what is advising, Blah blah blah.
Marshall Goldsmith [00:13:52]:
There’s million answers. There’s not God up in the sky saying this is the right answer. Well, I’m not saying my computer bot is right. It’s just my answer. I’m, I’m a Buddhist. Buddhist that only do it. I teach what works for you. See, my bot gives you a lot of different levels of answer.
Marshall Goldsmith [00:14:10]:
If it works for you, do it. If it doesn’t work for you, ignore it. Let’s say you get eight suggestions and only two of them work for you. You’re two ahead. It costs five seconds and it’s free.
Roger Dooley [00:14:19]:
Marshall, I have a quick little test. I hope you’ll experiment perhaps. I hope you’ll participate. I asked your bot a question which really is kind of a coaching question and I thought I would compare its answer to your answer. I think it’s probably going to turn out fine, but if that’s okay with you, I’ll Give you the question?
Marshall Goldsmith [00:14:36]:
Sure.
Roger Dooley [00:14:37]:
Basically, I asked what you would advise a CEO who came to you and said, gee, I want to be thought of as a thought leader as well as a CEO. And without any additional facts about the state of the company and so on, what would you tell that person?
Marshall Goldsmith [00:14:54]:
Well, the first thing I’d say is thought leader at what? Right. So you need to come up with some definition of what you mean by thought leader. Then I would learn from other, what I’d call experts like you learn as much as you can. I’d write about the topic, I would start communicating about the topic and really focus on being the world’s expert on that topic, whatever it is. And the other advice I would have is don’t pick a topic that’s too broad. Pick a topic that’s narrow enough where you can be a true expert. Okay, those are some of my thoughts. What did the bot say? I’m curious.
Marshall Goldsmith [00:15:25]:
I have no idea.
Roger Dooley [00:15:26]:
Well, actually I thought that maybe, maybe the bot provided even slightly better advice than Real Marshall because it said first you got to remember that job one is being a CEO of your company, of course, before you start doing this thought leader stuff. But then the other, its other portion of the answer was kind of similar. It points out that being a thought leader can be beneficial for the company too. Of course, can position your company as forward thinking. And the key is to balance the roles of CEO and thought leader. Talk about delegation, speaking at industry events, then writing articles or books, which you mentioned. Participating in discussions that shape the future of the industry. But then again, a reminder, your ultimate goal as CEO is to serve the best interests of your company.
Roger Dooley [00:16:10]:
So actually I thought that was, that was pretty, pretty sage advice.
Marshall Goldsmith [00:16:14]:
Let me give another example. One of the guys I’m coaching, Dr. Patrick Freus, he’s a CEO of Rated Children’s Hospital in San Diego. They merged with another hospital. He’s going to be the co CEO. So I asked Marshall but. Well, he asked, so what’s it like to be a co CEO? There aren’t that many co CEOs, right? KKR has co CEOs mostly. It doesn’t work.
Marshall Goldsmith [00:16:35]:
So he said. I asked Marshall, but what’s it like to be a co CEO? What are the advantages for the opportunities? What suggestions you have? The answer was ungodly good. Then it said, what about this one part? Go into more detail. It did. He asked me what I thought the answer was way better than I could have said way better. Not even close. I can’t look, he likes me. I’m A volunteer.
Marshall Goldsmith [00:16:57]:
I do it for free, you know. Oh, Marshall, your. Your inputs were good too. Face it, my inputs weren’t that good. It was way better than me. You see, back to Peter Drucker. We’re on Earth to make a positive difference, not to be smart and. Right.
Marshall Goldsmith [00:17:11]:
This is smarter than I am. I’m not a contest here. I can’t answer the question you gave. Its answer was better than mine. That’s okay. I’m not trying to be smarter than this thing. I’m not. I.
Marshall Goldsmith [00:17:24]:
I can’t answer. I can’t answer questions like it can. And I can’t answer in the detail in five seconds like it can. It’s smarter than me. I’m cool with that.
Roger Dooley [00:17:33]:
I’ve been playing with my own little bot just based on my two books, which I. What I found was when I was asked some of the general AIs about what would Roger say about this? It gave answers that were. Some of it was invented. You get quotes that were invented. Although some of the quotes were better than things I actually said. So that was pretty nice. But, you know, they weren’t accurate, which is a problem. But, you know, I’ve had people who are talking to me says, oh, you wrote this, you know, in chapter 47.
Roger Dooley [00:18:02]:
And I’m trying to scratch my head trying to remember what I wrote in chapter 47, and not calling recalling that particular study that I wrote about or whatever. So, I mean. I mean, when you compare our own frail human recall to AI recall, I can see where there’s a big difference. And of course, my work product is a tiny, tiny fraction of the size of yours.
Marshall Goldsmith [00:18:26]:
Well, you know, also, this is really not a coaching bot. See, the traditional coaches are trained to ask questions, which is fine, that’s. And they’re not trained to provide advice, which is also, I think, good. My coaches, the stakeholder coaches, basically, you get advice from everyone around you, but they’re not predominantly there to give advice. This isn’t a coaching bot. It doesn’t really ask you questions. It provides knowledge and advice. That’s what it’s for.
Marshall Goldsmith [00:18:56]:
So I think it’s very complimentary to somebody who’s a coach or somebody like that. Because, look, no offense, they do not have this much knowledge. I mean, I get ranked number one coach and leadership thinker in the world. This has a lot more knowledge than me. So unless somebody’s way smarter than me, then he can’t compete with us.
Roger Dooley [00:19:16]:
Of course, that question thing is a key difference. Marshall. If you were coaching somebody in person, you would ask questions to try and tease out more about the particular situation and problem that you’re trying to solve or trying to help with. So, you know, it’s not quite a full replacement for Human Marshall, but still from a sort of a generic question aspect, it’s great.
Marshall Goldsmith [00:19:45]:
Yeah, it’s fantastic. And here’s the other thing, though. It’s not in a contest with another person. This is free to people around the world. Poor people can use this. People who speak other languages can use this. People in all sizes, different types of companies. They couldn’t afford to hire me.
Marshall Goldsmith [00:20:07]:
They can do this. Right? Well, it’s available to everybody for free. So again, it’s not a contest. I mean, I have no problem that can answer questions better than I can. That’s what I made it for.
Roger Dooley [00:20:20]:
So explain about the language piece, Marshall. You can ask it a question and it will respond, say in Spanish, for example.
Marshall Goldsmith [00:20:27]:
Let’s say I asked my computer bot the question, how can I be happier? Pretty straightforward question. Well, now it’s got a multiple language capability. For example, paracer mas feliz es importantes, entrarze el desaroyo personnel primero. Well, it goes on and on and on, and it answers the question in Spanish. It answers in Spanish, but it also answers in the Mexican version of Spanish, French and the Canadian version of French. So it also sometimes answers even in multiple dialects. So, you know, it’s, it’s my voice, right?
Roger Dooley [00:21:19]:
I’ve done some video dubbing like that where I’ve had a short video that I wanted to do in Spanish or Italian. And it’s pretty amazing because it can not only translate the text accurately into something that sounds very normal and correct in that language, but also make one’s mouth match so it actually looks like you’re speaking fluent whatever you’re speaking in, which is pretty amazing. So, yeah, and we’re just on the early cutting edge of this, I think, you know, it’s, it’s going to get a lot better and a lot easier and a lot cheaper than it is right now at the moment. It takes quite a bit of processing power to generate those videos, I think, but it’s certainly going to get a lot easier. But that’s, that’s great that not only is your content accessible to everyone, but it’s even accessible to them in a language that they can understand as a native. So that’s fantastic. Marshall, as you’ve been working on this, is there any area where so far your Marshall bot is not quite living up to expectations and you’re still working to improve it.
Marshall Goldsmith [00:22:26]:
Well, you know, when it started, there was a lot more beginning to realize I just keep over and over iterating things. And so occasionally it’ll still make mistakes on things like you have to be careful what you put in. Because sometimes I like other people’s work and I put it in and it refers to them as me. And so it justifiably. I really, the problem it typically has had is me providing the wrong input. You know, if I provide the right input, it tends to be very, very good. I, I have to be careful what is the input I’m putting in, because if I don’t, don’t be careful at what I’m putting in, it could give answers that don’t make any sense. And the other thing is I just need to go back and edit it because I’m going to have a team of people editing this.
Marshall Goldsmith [00:23:11]:
Because the reality is, for example, I might have written an article that talks about Mary, and Mary says, well, effective delegation is when you yell and scream at people. Okay? What it reads is effective delegation is when you yell and scream at people. So just subtleties and input questions. You know, you have to be a little bit careful. And what I’m trying to do now is also make it more human, which is, you know, not easy either because it’s, it’s not a human, it’s a computer. But I’m trying to make it more human. For example, if you ask it, how many languages do you speak? It’ll say, oh, I barely speak the, the American version of English. Or, you know, because I personally can barely speak English.
Marshall Goldsmith [00:24:02]:
And so, you know, last question about my grandkids will be a little personal. So why do you wear a green T shirt every day? So it, I’m trying to program in some personal things. Humor is incredibly difficult, though. You know, Humor is incredibly difficult. So I’m. I’m. This really is not really programmed to have a lot of humor because that’s above my pay grade. On the other hand, you know, it’s for content.
Marshall Goldsmith [00:24:30]:
It’s going to be way better than me. It’s already way better than me, as you say. There might be questions I could answer a little better than it can, some, but not many. In most cases, it’s the, even the question you ask, I like, I like its answer better than my answer.
Roger Dooley [00:24:45]:
That problem with content that you mentioned, as far as picking up the wrong person’s quote, that’s what I’ve seen. And that’s why where I’ve run into the most problems in trying to get answers about, say, something that I’ve said or written where they’ll pick up stuff. Like, depending on what its knowledge base is, the more stuff you put in there, especially random stuff or stuff from other people, the more likely it is to not really understand who said what and misattribute it or misquote it and do other stuff like that. So. But nevertheless, I think for the sorts of answers that it gives, it seems to be doing a pretty darn good job. You know, if someone’s listening to this and thinking, wow, you know, I’m an expert in some topic, I would love to create my own bot that has everything I know in it, but does it does a pretty good job of delivering it without hallucinations, without mistakes. Where would you suggest they begin, assuming they don’t necessarily have access to the same kind of dev team that you did to put yours together?
Marshall Goldsmith [00:25:45]:
Well, I would say really depends how much content you have. If you don’t have quite a bit of content, people are not going to use this. If you strictly say it’s only about my content, you know yourself, no matter who you are, it’s only about my content, you’re going to get very little usage, because what happened? People get bored and nobody has that much content. I mean, I have a lot of content, but it goes beyond my content. It studies my view of other content as well. So that’s one reason my original goal was to answer 80% of the questions that were asked to me, about 80% as well as me. That was my goal this way beyond that, it’s way better than if that’s all it did, looking back on it, it’d be boring. It would just.
Marshall Goldsmith [00:26:41]:
It’s not enough. People have so many different questions from so many different directions and you can’t control what they want to ask. I mean, you can ask whatever you want to ask. Now, my bot, if you ask it, who is Donald Trump, it’ll say, I don’t know. It doesn’t answer medical questions or politics or all that. So you have to program in that. So anyway, it’s kind of a. It’s a lot more of a challenge than you think.
Marshall Goldsmith [00:27:07]:
The people I know that have done this, that don’t have a huge amount of content, it’s pretty much a massive. Who cares?
Roger Dooley [00:27:16]:
Would there be a value in sort of a super bot, like not only put all of your work in it, all of Drucker’s work in it, all of Bob Cialdini’s work in it, and pick 20 other thought leaders. I mean, obviously there’d be a lot of good information in there. But would the ultimate advice just be mishmash, do you think?
Marshall Goldsmith 00:27:35]:
Well, that’s the problem. Okay, you say, here’s 20 thought leaders. You say, okay, what is leadership? All right, well, it’s got 20 answers. That’s back to the question of bias. Who tells it which answer to prefer? That’s it. So there’s nothing wrong with your idea. The reality is, though, it doesn’t have judgment. It would have to be somehow superior to all these people collectively.
Marshall Goldsmith [00:28:14]:
And it’s not. So that’s why, like I said, my bot, you’re getting my version of an answer. Or what it thinks as best it can would be my version of the answer. That’s what I wasn’t planning on. What I wasn’t planning on is it being able to study the world through my perspective as if I read this many books and answer the question almost exactly like I would, which it does most of the time. That’s what’s amazing. The question you asked me. Nobody ever asked me that question in my whole life.
Marshall Goldsmith [00:28:46]:
Nobody ever asked me that question. That’s a very reasonable question, but nobody ever asked me. I never thought about it from that perspective. Well, you can answer better than me.
Roger Dooley [00:28:56]:
I want to be respectful of your time, Marshall, and this has been great. It could go on for hours, I think. But where can people find you and find Marshall Bot?
Marshall Goldsmith [00:29:07]:
Well, just go to Marshall Goldsmith with two L’s. MarshallGoldsmith.AI. It’s all free, right? And it’s not available in multiple languages yet, but it will be soon. You can also go to, for example, coaching.com coaching.com has 33 of my videos available for free. My website has lots of stuff for free. YouTube has lots of stuff for free. And my goal is to give away everything I know to as many people as I can. And, you know, I’m 75 in the limited time I have left to do it.
Marshall Goldsmith [00:29:37]:
And by the way, and if I. And I live in Nashville and all the people listening, as I invited you, hey, if you’re in Nashville, I take a walk every day. I invite everybody that I talk to come visit. I enjoy that. I go for a walk anyway. We go for a walk together. Or send me an email. [email protected].
Marshall Goldsmith [00:29:56]:
i am not the most difficult person in the world to find.
Roger Dooley [00:29:59]:
Good to know. Marshall, thanks so much for being on the show. It’s been a lot of fun.
Marshall Goldsmith [00:30:03]:
Thank you so much. I appreciate it.