Author and Keynote Speaker
Rick DeLisi is the principal executive advisor for the Gartner Group, where he focuses on helping executives unlock the extraordinary potential of communication to solve business problems and …
Continue Reading about Reduce Customer Effort to Build True Loyalty with Rick DeLisi →
It may seem like the best way to grow a business is to acquire new customers, but today’s guest is here to explain the major flaws in that logic. Joey Coleman is the Chief Experience Composer at …
Continue Reading about Never Lose a Customer Again with Joey Coleman →
Jeffrey Shaw is many things: a photographer, an entrepreneur, the host of popular business podcast Creative Warriors, a featured storyteller on The Moth, a nationally acclaimed keynote speaker, and …
Continue Reading about LINGO: Find Your Customer’s Secret Language with Jeffrey Shaw →
Have you ever thought of marketing and meeting a romantic partner as two sides of the same coin? It might sound a bit strange (and maybe even funny), but today's guest makes a great case for why the …
Continue Reading about Ep #144: Seduce Your Customer with Dr. Jonathan Mall →
You probably know intuitively that you've got to give your customers a good experience when they interact with you and your business. You'd naturally think that if you do this, they're likely to work …
Continue Reading about Ep #138: The Customer Loyalty Loop with Noah Fleming →
It may seem like a no-brainer that customers should be a company's priority -- after all, "the customer is always right." But, as this week's guest shows us, all too often companies are more focused …
Continue Reading about Ep #127: Creating Real Customer Value with Gautam Mahajan →
This week, I am excited to finally bring my friend Brian Solis on the show. Brian is a principal analyst at Altimeter Group, a Prophet company, a digital analyst, anthropologist, and …
Continue Reading about Ep #88: Brian Solis on X: Experience, Business, Design →
Today, I am very excited to bring you the first repeat guest of The Brainfluence Podcast. I invited Denise Lee Yohn back to the show to share her exciting new insights. Over the course of her career, …
Continue Reading about Ep #86: Extraordinary Experiences with Denise Lee Yohn →
