Discover how the airline industry is transforming and how airlines are beginning to reverse a long decline in customer experience. In this wide ranging interview, customer experience expert Mario …
Tea Bags Brew Friction at British Airways | #FrictionHunter
British Airways used to offer free tea in economy class on short-haul flights. Then, they changed tea brands. Unfortunately, the new tea supplier didn't offer the tea pre-packaged in a cup like the …
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