Colin Bryar joined Amazon in 1998—four years after its founding—and spent the next 12 years as part of the senior leadership team as the company grew from a domestic (US-only) seller of books to a …
Fast-Track Your Business with Laura Patterson
Laura Patterson is a trusted authority with a 25+ year career in sales and is recognized as one of the pioneers in Marketing Performance Management. Selected as one of the Top 50 women in marketing …
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Will Barnes & Noble Ever Fix Its #CX? | #FrictionHunter
Competition can elevate everyone's performance. Think, say, of Magic Johnson vs. Larry Bird. Today, perhaps LeBron James vs. Kawhi Leonard. Formidable competition forces you to play at your highest …
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The Ultimate Customer Experience with Micah Solomon
Micah Solomon is one of the world's leading authorities on customer service and company culture. A consultant and keynote speaker on the customer experience, as well as the author of Ignore Your …
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Brand Currency with Steve Susi, ex-Amazon Creative Director
Steve Susi joined Amazon Advertising as its NYC creative director in 2012, where his team would deliver original brand experiences on behalf of hundreds of advertisers and millions of customers …
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Think like Amazon with John Rossman
John Rossman is the author of Think Like Amazon: 50 ½ Ideas to Become a Digital Leader. A former Amazon executive, John launched and scaled the Marketplace business, which now accounts for more than …
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Why Don’t You Know Your Customers? | #FrictionHunter
Have you ever gone to a website that you visit often and been told, "We don't recognize your device" and forced to re-identify yourself? Despite using the same Macbook Pro for 5+ years, it happens to …
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How to Be Like Amazon, Even if You’re Tiny
Amazon is the company that every other company wants to be. They dominate ecommerce and are a serious player in every market they enter. And, their customers love them. In this episode, my friends …
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Ep #137: Publish and Market Your Book with Tom Corson-Knowles
It's no secret that writing a great book can establish you as a thought leader in your field, but many would-be authors stumble over the final hurdle: publishing. Thankfully, today's guest, Tom …
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