Discover how the airline industry is transforming and how airlines are beginning to reverse a long decline in customer experience. In this wide ranging interview, customer experience expert Mario …
Better Customer Interactions: New HBR Study
In this Brainfluence episode, we discuss some surprising customer experience findings from a Harvard Business Review study sponsored by Tata Communications. Our guest, Mauro Carobene, VP and Global …
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Micah Solomon: The Art of Exceptional Customer Experience
In this episode of Brainfluence, we welcome guest Micah Solomon, a renowned customer service expert, to explore the nuances of "Iconic Customer Service." Micah delves into the delicate balance between …
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Tom Peters’ Compact Guide to Excellence
Tom Peters is an author and legendary business thinker who has written 19 books. His new title is Tom Peters' Compact Guide to Excellence. It's a small book packed with short bites of wisdom curated …
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Sludge with Cass Sunstein
Cass Sunstein is currently the Robert Walmsley University Professor at Harvard. He is the founder and director of the Program on Behavioral Economics and Public Policy at Harvard Law School. In 2018, …
How Customer Experience Can Drive R&D with Ray Iveson
Ray Iveson has 30 years of experience developing measurement systems related to product efficacy. The inventor or co-inventor of more than 70 novel and proprietary measurement systems, technical …
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Working Backwards with Colin Bryar
Colin Bryar joined Amazon in 1998—four years after its founding—and spent the next 12 years as part of the senior leadership team as the company grew from a domestic (US-only) seller of books to a …
Pandemic-Tested Leadership Lessons with Joseph Michelli
Joseph Michelli, Ph.D., is a certified customer experience and speaking professional. He is also Global Guru’s #1 US-based customer service expert and the author of ten business books about companies …
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It’s All About CEX with Jason Bradshaw
Jason Bradshaw created his first business at fourteen, selling telecommunications and computer equipment in the Australian city of Toowoomba. With a keen interest in the power of the customer and …
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