Author and Keynote Speaker
Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. (One reason for this shared status is that they are often the same …
Continue Reading about This Bizarre Support Chat Will Make You Laugh. Or Cry. | #FrictionHunter →
Chances are, your website or app has at least one form. An order form, an info request form, a subscription form... no surprise. But, here's what may surprise you: there's a good chance it's not coded …
Continue Reading about The Invisible But Ridiculously Common Form Error | #FrictionHunter →
